File Upload Action Fails in Virtuoso Automation but Works Manually

About Article
This knowledge base article explains a scenario where a file upload action fails during Virtuoso automation testing, despite working correctly during manual browser testing. It outlines the impact, root cause hypothesis, and a recommended solution.

Problem Statement

The file upload action in Virtuoso does not trigger successfully during automated execution. However, the same upload works as expected when tested manually in a standard browser.

Solution

If the file upload element is implemented as a button element rather than a standard input type="file". This can prevent Virtuoso from detecting and triggering the upload action correctly.
To resolve this, you can create a custom Virtuoso browser extension that programmatically handles the file selection and upload logic for this specific implementation, ensuring the automation can interact with the upload control successfully.

We are adding an sample extension for reference.