Troubleshoot : 'Bridge instance not found. Please re-register your bridge and contact support if problem persists'

Article Overview:

This article will cover how you can achieve the following:

This article provides guidance on how to address the error encountered when executing journeys or goals in Virtuoso. The steps outlined will help resolve the issue efficiently and ensure the smooth execution of your tests.

Problem Statement:

When executing journeys or goals, users may encounter the following error:
Error: 'Bridge instance not found. Please re-register your bridge and contact support if problem persists'

This error indicates that the system cannot locate the required bridge instance for execution, potentially caused by unsaved changes or configuration issues.

Solution:

To resolve this issue, follow these steps:

1. Save Goal Settings After Any Modifications
   If you make any changes to the goal settings, ensure you save them before proceeding. Unsaved modifications can lead to inconsistencies and trigger the error.

2. Re-Execute the Goal
   After saving the goal settings, attempt to re-execute the journey or goal. This should resolve the issue.

3. Contact Support if the Problem Persists
   If saving the goal settings does not resolve the error, it may indicate a deeper issue. Re-register your bridge instance and contact Virtuoso support for further assistance.