Resolving Access Issues to AUT Hosted in Different Environments

Article Overview:

This article will cover how to resolve access issues to an Application Under Test (AUT) hosted in different environments after a change in hosting IPs.

Problem Statement:

Users are unable to access their Application Under Test (AUT) hosted in two environments, Dev1 and Dev2, after a change in the hosting IP for the development environments. Virtuoso cannot reach the AUT.

Solution:

The issue arises due to outdated IP addresses that need to be updated in the system. The solution involves obtaining the updated IP addresses and ensuring they are correctly mapped.

Steps to Configure:

1. Identify the Issue:

   • Confirm that the AUT is inaccessible in Dev1 and Dev2.

   • Check Virtuoso logs for connection errors.

2. Obtain Updated IP Addresses:

   • Contact the respective environment owners or infrastructure team to request the new IP addresses for Dev1 and Dev2.

3. Update the Hosts File:

   • Forward the new IP addresses to the Engineering Team.

   • The Engineering Team will update the hosts file accordingly.

4. Verify the Changes:

   • Once the updates are made, attempt to access the AUT via Virtuoso.

   • Run a test to validate connectivity.

5. Notify the Users:

   • Inform the users that the issue has been resolved and they can proceed with accessing the AUT.

Example:

• Scenario: A user reports that Virtuoso cannot access AUT in Dev1.

• Solution: The user provides the new Dev1 IP, the Engineering Team updates the hosts file, and the issue is resolved.

By following these steps, users will regain access to the AUT in different environments seamlessly.