How to resolve Error: 'Unable to find a connected bridge client. Please restart your bridge client and contact support if the problem persists.'

Article Overview:

This article will cover how you can achieve the following:

This article will describe what to do if you face an error executing the journeys or goals

Problem Statement:

 Error: 'Unable to find a connected bridge client. Please restart your bridge client and contact support if the problem persists.' while running executions

Solution:

The recommendation is to reduce the maximum parallelism to lower the load on the network connection between your bridge server and bridge client, thereby improving stability and reliability. While this adjustment will result in jobs taking longer to complete due to queuing, it should reduce the rate of failures. Refer to these docs for guidance on configuring parallelism when using plans. If you are still experiencing this issue, please confirm whether making this change resolves the problem.