Troubleshooting 'Unexpected Event' Errors in Journey Execution

Article Overview:

This article will cover how you can achieve the following:

How to Resolve the error message: "We are sorry, but due to an unexpected event, we could not execute this journey to completion. Please try again by re-executing this journey."

Problem Statement:

When executing a journey, you may encounter the error: We are sorry, but due to an unexpected event, we could not execute this journey to completion. Please try again by re-executing this journey. This error prevents the journey from completing as expected.

Solution:

Here are a few options you can try to resolve this issue:

1. Option 1: Re-execute the journey using a different browser.
   Switching to a different browser may resolve issues related to browser compatibility or performance.
   
   
2. Option 2: Fork the journey and re-execute.
   Creating a forked version of the journey and running it again may help bypass any unexpected issues with the original execution path.