Troubleshooting Browser Startup Failures in Cross-Browser Mode

Article Overview:

This article will cover how you can achieve the following:  

How to troubleshoot and resolve browser startup failures that occur during cross-browser execution in Virtuoso, even when the journey works in live authoring and standard execution modes.

Problem Statement:

During cross-browser execution in Virtuoso, the browser fails to start and displays the error: “Failed to start browser.” This issue persists across different operating systems and browsers, even though the journey runs successfully in live authoring and standard execution modes.

Solution:

1. Check & Disable Custom Browser Grid:

   • If a custom browser grid is configured, it may be causing the issue.
   • Disable the custom grid and try executing the journey again.
      

2. Try testing on Standard Cross Browser Instance:

   • Run the journey on Cross Browser Instance to confirm the fix.

Examples:

In cases where users encountered browser startup failures in cross-browser mode, disabling the custom browser grid resolved the issue and allowed the journey to execute successfully.