"Bridge Instance Not Found" Error in Virtuoso

Article Overview:

This article will cover how you can achieve the following:

Fixing the "Bridge instance not found" error during journey execution in Virtuoso.

Problem Statement:

During regression runs, the journey execution fails with the error: "Bridge instance not found. Please re-register your bridge and contact support if the problem persists." This issue occurs mid-run, while the same bridge works fine in other projects.

Solution:

1. Reset the Bridge Instance via Environment Manager:
   
   
   • Switch from the primary bridge to an alternative bridge using the Environment Manager.
   • Alternatively, remove the current bridge, refresh the browser, and reassign the primary bridge.
     This reset often resolves the issue by refreshing the bridge configuration.

1. Adjust Goal Settings:

   • If the issue persists, remove the default environment in the goal settings, save the changes, and re-enroll the same default environment.
   • After making these adjustments, the suite execution should proceed as expected.

Examples:

A regression run failed mid-execution with the "Bridge instance not found" error. The issue was resolved by resetting the bridge and adjusting the goal settings in the environment manager.